tuesday june 7

today i went to the td branch in my office building at lunch to deposit a cheque. the teller was friendlier than usual, making small talk about the london address on my account, as well as my two first names. after making my deposit, i was about to take off when she asked (referring, i guess, to her own performance): "how was the service today?" "good!" i replied, truthfully. "please recommend us!" she called after me as i walked away. this last bit left me a little confused. was i supposed to be recommending td in general, or this branch specifically? did they expect me to go tell my friends "you'll never guess what happened to me today at that bank!" or was this the sort of thing that i was just expected to throw in if i happened to partake in a conversation where, say, another friend complained about his bank. ultimately, i felt like this imposition destroyed all the good will the teller had built up over the course of the transaction.

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