monday september 28

today i called into td’s easyline to complain about the fact that i was suddenly unable to log in to my easyweb account, and to ask about the whereabouts of my new visa card. over the course of the conversation, the employee i was talking to became more and more friendly, literally talking to me as if we were friends -- he complained about the call he’d had before mine, with a customer in california, then commented on all the blue jays-related charges on my card recently.

while i suppose the conversation was a good one, i always find it a little unnerving when td or visa employees comment about specific charges on my credit card. i know they can see them, but i’d much rather believe that they can’t, since then i could pretend that they’re not judging me for all the just-eat.ca charges showing up on their screen.