today i called visa to activate a new credit card. before i keyed in visa's phone number, i opened up my most recent bank statement, with the intent of going into the call fully prepared to prove my identity. in the past, i’d been asked to name the amount of a recent deposit into my account, and was totally caught off guard, not able to remember the exact amount of my pay cheques and offering only vague details.
for the first time ever though, the process for activating my credit card didn’t involve talking to a human at all. after just entering a couple numbers into my phone, including my date of birth (child’s play compared to deposit amounts), the automated voice let me know my card had now been activated. i hung up pretty disappointed that it was so easy.