saturday june 13

today i went to my local td branch to deposit a pair of cheques, and was disappointed to realize that i recognized none of the three tellers i saw when i entered. after having developed some excellent rapport with a couple td employees during my regular bank visits several months ago, i was finding that those encounters had really fallen by the wayside recently — in part because i’ve had to make deposits at other branches, but also due to the employee turnover at my usual td.

today’s teller, for instance, knew so little about me that he referred to me as "jonathan" and didn’t correct himself, despite the fact that i knew there was a note on his computer to indicate that i go by luke (not to mention that "luke" is the name on my cheques). just when i thought all hope was lost, a familiar face entered from a back office, caught my eye, waved at me, asked me how things were going, and - if i’m being honest - salvaged my visit.